Shipping policy

Shipping Policy

Last updated: 10 August 2026

Thank you for shopping with Jully Sttenphord. We aim to provide a reliable and straightforward delivery experience for every order.

This Shipping Policy explains our available delivery options, estimated delivery times and other important information regarding the shipment of your order.

1. Shipping Options

We currently offer the following delivery options:

Express Shipping — Paid

Estimated delivery time: 5–8 business days

Express Shipping is our faster delivery option. The applicable shipping charge will be clearly displayed at checkout before you place your order.

Standard Shipping — Free

Estimated delivery time: 5–12 business days

Standard Shipping is provided free of charge.

The delivery option selected and any applicable charge will be displayed before you complete your purchase.

2. Business Days

For the purposes of this policy, business days are generally Monday to Friday, excluding applicable public and bank holidays.

Delivery estimates expressed in business days do not normally include weekends or public holidays.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for dispatch.

You will receive an order confirmation using the contact information provided during checkout.

Once your order has been dispatched, tracking information will be provided where available.

4. Estimated Delivery Times

Our estimated delivery times are:

Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days

These are estimated delivery windows rather than guaranteed delivery dates unless we expressly agree a specific delivery date with you.

Where applicable, orders will be delivered within the period agreed with you and in accordance with your rights under UK consumer law.

5. Shipping Charges

Standard Shipping: FREE

Express Shipping: PAID

The exact Express Shipping charge applicable to your order will be displayed at checkout before you place the order.

We will not add undisclosed mandatory delivery charges after you have submitted your order.

6. Order Tracking

Where tracking is available, you will receive tracking details after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Tracking updates are provided by the relevant delivery carrier and may occasionally take time to appear.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your:

Full name;
Street address;
House or flat number;
Town or city;
Postcode; and
Other delivery information requested during checkout.

If you notice an error after placing your order, please contact us as soon as possible at sales@jullysttenphord.store.

We will make reasonable efforts to assist where the order has not yet been dispatched. However, we cannot guarantee that delivery information can be changed once fulfilment or shipping has begun.

8. Delivery Delays

Although we aim to meet the estimated delivery times shown above, occasional delays may occur due to circumstances such as carrier disruption, severe weather, public holidays or other events affecting delivery networks.

If we become aware of a significant issue affecting your order, we will take reasonable steps to provide appropriate information or assistance.

Nothing in this policy limits your statutory rights where an order is not delivered within an agreed or legally applicable period.

9. Lost Parcels

If you believe that your parcel has been lost in transit, please contact us at:

sales@jullysttenphord.store

Please include your order number and relevant delivery details.

We will review the shipment information and, where appropriate, investigate the matter with the carrier.

Where the goods remain at our risk under applicable consumer law, we will provide an appropriate remedy if the parcel is confirmed as lost.

10. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at:

sales@jullysttenphord.store

Please include your order number and details of the damage. Photographs of the parcel and affected products may help us assess the issue more quickly.

Requesting photographs does not affect your statutory rights.

Please also refer to our Return & Refund Policy for further information.

11. Incorrect or Missing Items

If your parcel contains an incorrect item or an item is missing from your order, please contact:

sales@jullysttenphord.store

Please provide your order number and details of the issue so that we can investigate and provide an appropriate solution.

12. Multiple Shipments

In some circumstances, an order containing multiple products may be dispatched in more than one parcel.

Where this occurs, parcels may arrive at different times.

You will not be charged an additional delivery fee solely because we choose to divide an order into multiple shipments after the order has been placed.

13. Responsibility for Delivery

Where Jully Sttenphord arranges delivery, responsibility for the goods generally remains with us until the goods come into the physical possession of you, or a person identified by you to receive them, subject to applicable UK consumer law.

Nothing in this policy transfers delivery risk to you earlier than permitted by applicable law.

14. Failed Delivery Attempts

If a carrier is unable to complete delivery, they may make another delivery attempt, leave instructions for redelivery or make the parcel available for collection, depending on the carrier and local delivery arrangements.

Please follow the instructions provided by the carrier.

If your parcel is ultimately returned to us, please contact our customer support team so that we can determine the appropriate next steps.

Any additional charge or deduction will only be applied where it is permitted by law and has been appropriately disclosed.

15. Refused or Unclaimed Parcels

If a parcel is refused or remains unclaimed and is returned to us, please contact us.

Refusing or failing to collect a parcel does not necessarily constitute a valid notification that you are exercising your statutory cancellation right.

If you wish to cancel an eligible online purchase, please notify us clearly in accordance with our Return & Refund Policy.

16. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

sales@jullysttenphord.store

Where cancellation is possible, we will process it accordingly.

Your statutory cancellation rights for eligible distance purchases remain unaffected.

17. Returns

Shipping and delivery are separate from the process for returning a product.

For information regarding:

Change-of-mind returns;
Faulty or damaged products;
Return shipping costs;
Refunds; and
Statutory cancellation rights,

please refer to our Return & Refund Policy.

18. Your Consumer Rights

Nothing in this Shipping Policy excludes, limits or otherwise affects your statutory rights under applicable UK consumer law.

Where applicable, goods must be delivered within the period agreed between you and Jully Sttenphord.

If no specific delivery period has been agreed, applicable UK consumer law may require delivery without undue delay and generally no later than 30 days after the contract is entered into, unless otherwise agreed.

If delivery is late, you may have statutory remedies depending on the circumstances, including circumstances where delivery by a particular date was essential.