Contact information
Contact Information
Last updated: 10 August 2026
At Jully Sttenphord, we are committed to providing clear and accessible customer support.
If you have any questions about our products, orders, deliveries, returns or refunds, please contact us using the details below.
Customer Support
Trading Name: Jully Sttenphord
Website: jullysttenphord.store
Email: sales@jullysttenphord.store
Our customer support team can assist with:
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Product enquiries;
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Order information;
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Shipping and delivery enquiries;
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Order tracking;
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Returns and refunds;
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Faulty, damaged or incorrect items;
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Payment-related enquiries; and
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General customer service questions.
Order Enquiries
If you are contacting us about an existing order, please include your order number and the email address used to place the order.
Providing these details will help us identify your purchase and assist you more efficiently.
For damaged, faulty or incorrect products, you may also provide photographs where appropriate to help us understand the issue. This does not affect your statutory consumer rights.
Returns and Refunds
For questions concerning cancellations, returns or refunds, please contact:
Please review our Return & Refund Policy for full information regarding eligibility, statutory cancellation rights, return procedures and refunds.
Shipping and Delivery
For questions concerning delivery, tracking or a delayed shipment, please contact:
Please include your order number when contacting us.
For estimated delivery times and available shipping methods, please refer to our Shipping Policy.
Business Information
Business / Trading Name: Jully Sttenphord
Website: jullysttenphord.store
Customer Service Email: sales@jullysttenphord.store
Any legally required business information applicable to Jully Sttenphord should be displayed clearly on our website.
Complaints
If you have a complaint regarding an order, product or service, please email:
Please provide your name, order number where applicable, and a clear description of your concern.
We will review your complaint fairly and aim to respond within a reasonable period.
Your Consumer Rights
Contacting us does not affect any statutory rights or remedies available to you under applicable UK consumer law.
Nothing in our policies is intended to exclude, restrict or misrepresent any consumer rights that cannot lawfully be excluded or restricted.
Contact Us
Jully Sttenphord
Website: jullysttenphord.store
Email: sales@jullysttenphord.store
For the quickest assistance with an existing purchase, please include your order number in your message.